Quali-Quant Study for Return of a Mobile Device

This two-phased research study used both quantitative and qualitative approaches to evaluate the consumer’s reason for returning a recently purchased mobile device. In phase one, quantitative market research was performed by telephone to understand the various reasons...

Quantitative Study for Service Customer Satisfaction

This quantitative, online study evaluated the satisfaction of consumers who subscribe to an optional service. Market in View analyzed the user’s current experience to understand the performance of the service versus user expectations. By measuring performance...

Continuous Youth Market Trend Tracking Study

For the past six years, Market in View has conducted this nationwide online quantitative tracking study focused on the youth wireless market. By measuring youth mobile device usage and monitoring youth perceptions and behaviors, insights are gained in the dynamic...

Service Monthly Tracking Study

Market in View is in the second year of conducting this nationwide monthly tracking study which focuses on the reasons prompting a customer to either request a specific service or discontinue this service with the vendor. By measuring the frequency of changing vendors...